Health Care Communications Access for the Deaf, DeafBlind, and Hard of Hearing Community in Minnesota

HAVE A MEDICAL EMERGENCY & NEED COMMUNICATION HELP NOW?

  • Do you have a medical or health care emergency in Minnesota?
  • Do you need help with getting communications access – interpreters, CART, auxiliary aids?
  • To get help now, EMAIL dhhs.metro@state.mn.us or CALL V: 651-431-5940 VP: 651-961-1514
  • Free help is available 24/7 – days, nights, and weekends – from advocates.

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3 Things You Can Do To Get Health Care Communications Access

  1. Add the following emergency contact information to your favorite devices – cell phone, videophone, smart phone, TTY, CapTel, etc. Be ready if you have a medical or health care emergency and need help with getting communications access (interpreters, CART, auxiliary aids). EMAIL dhhs.metro@state.mn.us or CALL V: 651-431-5940 VP: 651-964-1514
  2. Watch our Health Care Communications Access video series to learn what to do in different health care situations, including medical emergencies, and how to make sure that you get the communications access (interpreters, CART, auxiliary aids) you need.
  3. See our list of resources for getting help with health care communications access.

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Video Guide to Health Care Communications Access (Accessible Video Series)

Learn what to do in different health care situations, including medical emergencies, and how to make sure that you get the communications access you need.

Have a medical emergency and need communication help now? Emergency contact information is listed at the top of this website.

This video series provides a guide to topics such as what your rights are, where you can go for help, what you can do in advance, what you should do in medical emergencies, and what to do if you don’t get the assistance you need.

This video series is made accessible through American Sign Language (ASL), open captions, voiceovers, and Microsoft Word transcripts of audio content with video descriptions included.

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Resources for Getting Help with Health Care Communications Access

  • Emergency Interpreter Advocacy and Statewide Education Project Website – This grant project is supported by the Deaf and Hard of Hearing Services Division, and provides advocates who will help you get communications access (interpreters, CART, auxiliary aids) if you have a medical or health care emergency. Advocacy assistance will be provided to deaf, deafblind, and hard of hearing people who experience problems with getting communications access in emergency situations, and to medical agencies who need information and resources related to communications access. The emergency contact information is listed at the top of this website.
  • Deaf and Hard of Hearing Services Division (DHHSD) Website – As part of the Department of Health Services, DHHSD supports the Emergency Interpreter Advocacy and Statewide Education Project. DHHSD also provides information, resources and empowerment opportunities to assist Minnesotans who are deaf, deafblind and hard of hearing and their families to effectively access services in their communities, including communications services.
  • Minnesota Disability Law Center (MDLC) Website – As part of Legal Aid, MDLC focuses on the unique legal needs of Minnesotans with disabilities. MDLC provides free civil legal assistance to individuals on legal issues related to their disabilities, including communications issues.

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Acknowledgements and Credits

This video series was inspired by the past and current struggles of deaf, deafblind, and hard of hearing medical and health care patients to obtain effective communications access. It is MNCDHH’s hope that this will be a valuable resource for deaf, deafblind, and hard of hearing people in Minnesota, their family, friends, and supporters, and medical and health care providers who serve them.

Special thanks for generously participating in and making valuable contributions to this important project go to:

Funds for this project were provided by the Telecommunications Access Fund through the Department of Commerce.

Videos produced by ZenMation for the Commission of Deaf, DeafBlind, and Hard of Hearing Minnesotans (MNCDHH).

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Other Health Information

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